American Hospital Association honors Franklin Woods Community Hospital


Franklin Woods one of four in the nation recognized for quality

JOHNSON CITY, Tenn. – Representatives from the American Hospital Association (AHA) visited Franklin Woods Community Hospital (FWCH) on Thursday to present a prestigious award to the three-year-old facility. Franklin Woods was one of four hospitals in the nation recognized this year by the AHA for leadership and innovation in quality improvement and patient safety. The hospital received the second-highest honor from the AHA-McKesson Quest for Quality program.

“Franklin Woods Community Hospital’s commitment to provide patient-centered, high quality care is truly impressive,” said Dr. John Combes, Senior Vice President of the American Hospital Association and President of the Center for Healthcare Governance. “And by aligning its goals from a strategic, operational and personal level, the hospital engages its staff in quality and process improvement as a continuing focus of their work.” 

The winner of the 2013 Quest for Quality Prize was Beth Israel Deaconess Medical Center in Boston. Franklin Woods was named a finalist; and St. Mary’s Hospital in Centralia, Ill., and Vidant Medical Center in Greenville, NC, received citations of merit.

“At Franklin Woods, the patient is our No. 1 priority,” said Tony Benton, the hospital’s CEO. “The facility is designed from the ground up with patients and their families in mind, and it is our goal to always provide an atmosphere of safety, comfort and healing. This could not be accomplished without the dedication of our team members, who truly embody the Mountain States Health Alliance (MSHA) mission of bringing loving care to health care. Recognitions like this one serve as affirmation that we are on the right track in our ongoing quality journey as we work to improve patient outcomes and lower cost while increasing patient satisfaction.”

The American Hospital Association McKesson Quest for Quality Prize is presented annually to honor leadership and innovation in quality improvement and safety. The prize is supported by a grant from the McKesson Corporation. The criteria for the 2013 award include demonstration of an organizational commitment to and progress in achieving the Institute of Medicine’s (IOM) six quality aims: safety, patient-centeredness, effectiveness, efficiency, timeliness and equity. One goal of the award is to honor hospitals that are making progress in quality improvement with models that can be replicated by others in the hospital field.

Franklin Woods is a leader within MSHA and is well known throughout the industry for patient satisfaction. Since the hospital’s opening in 2010, its Press Ganey and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores have consistently been in the top 10 percent of all hospitals nationwide. Franklin Woods was recently listed by Becker’s Hospital Review as having the 22nd highest HCAHPS score in the country among non-specialty, acute-care hospitals.

In recognition of Franklin Woods’ selection as the 2013 McKesson Quest for Quality Finalist, the hospital will receive a $12,500 monetary reward and will be featured in various AHA publications throughout the year.


About Franklin Woods Community Hospital

Franklin Woods Community Hospital is an 80-bed, full-service hospital located in Johnson City, Tenn. Constructed in 2010 to replace two older facilities, Franklin Woods was the first LEED-certified “green” hospital to open in the state of Tennessee. Franklin Woods offers a 24-hour emergency department, a family birth center, surgical services including robotic surgery, in-vitro fertilization services, intensive care, and diagnostic imaging. Built with patient-centered care in mind, Franklin Woods consistently receives patient satisfaction scores among the top 10 percent of all hospitals in the nation.

About Mountain States Health Alliance

Mountain States Health Alliance, a not-for-profit health care organization based in Johnson City, Tenn., operates a family of hospitals serving a 29-county, four-state region (Northeast Tennessee, Southwest Virginia, Southeastern Kentucky and Western North Carolina). MSHA offers a large tertiary hospital, several community hospitals, two critical access hospitals, rehabilitation, a children’s hospital, a behavioral health hospital, home care and hospice services, retail pharmacies, a comprehensive medical management corporation, and the region’s only provider-owned health insurance company. Its 13,500 team members, associated physicians and volunteers are committed to its mission of bringing loving care to health care. For more information, visit

About the AHA

The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities.  The AHA is the national advocate for its members, which includes nearly 5,000 hospitals, health care systems, networks and other providers of care and 43,000 individual members.  Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends.  For more information visit the Web site at

About McKesson Corporation

McKesson Corporation, currently ranked 14th on the FORTUNE 500, is a healthcare services and information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes, and improving the quality and safety of patient care.  Over the course of its 177-year history, McKesson has grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payors; hospital and retail pharmacy automation; and services for manufacturers and payors designed to improve outcomes for patients.  For more information, visit .

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