Four Mountain States facilities earn national recognition as QUEST high-performing hospitals


Four Mountain States Health Alliance Hospitals have received national recognition from Premier, Inc., for delivering high-quality, cost-effective health care.

Sycamore Shoals Hospital in Elizabethton, Tenn., and Smyth County Community Hospital in Marion, Va., earned the highest honor by achieving top performance in all of the six areas measured in Premier’s QUEST collaborative. They were among only 18 hospitals nationwide to receive the QUEST Award for High-value Healthcare.

The areas measured included harm, mortality, readmissions, costs, patient experience and evidence-based care.

Kingsport’s Indian Path Medical Center and Johnson City’s Franklin Woods Community Hospital were recognized as finalists for the award by meeting five of the six standards. There were 37 hospitals in the nation to receive finalist recognition.

“The patients and physicians we serve deserve the highest quality and they count on us to deliver that every time,” said Dwayne Taylor, vice president and CEO of Sycamore Shoals. “We appreciate the recognition from Premier and we will remain committed to continuing to achieve the very highest standards in patient care.”

“We know we’re making a positive difference in our outcomes and in the patient experience by meeting these standards,” said Cathy Maine, interim CEO at Smyth County. “And it’s really all about the patient. This recognition is possible because of our team’s commitment to providing excellent care, every day.”

“Recognition and awards are nice,” said Monty McLaurin, Indian Path vice president and CEO, “but what really matters is constantly trying to improve and do the right thing for our patients and their families. They’re the ones who benefit from the hard work we’ve put in to meet these benchmarks.”

“We work hard to give our patients the best-quality care possible, and this recognition shines a light on some of that hard work,” said Lindy White, vice president and CEO of Franklin Woods. “We’re always looking for ways to raise the bar when it comes to creating the best outcomes, providing the highest patient satisfaction and giving our patients and their families the best value for their healthcare dollar.”

The six categories were:

  1. Obtaining a mortality rate at least 15 percent less than expected;
  2. Reducing the average cost of care to less than $5,690 per discharge;
  3. Reliably delivering all evidence-based care measures to patients in the areas of heart attack, heart failure, pneumonia and surgical care at least 95 percent of the time;
  4. Improving the hospital experience so that patients favorably rate their stay and would recommend the facility to others at least 73 percent of the time;
  5. Reducing preventable harm events; and
  6. Obtaining a readmissions rate at least 11 percent less than expected.

QUEST is a performance improvement collaborative of approximately 350 hospitals working to make healthcare safer, more efficient and consistently effective. Approximately 330 QUEST hospitals were eligible for the QUEST Award for High-value Healthcare.

“QUEST hospitals have a really fresh perspective on the state of health care today, which they’re using to rethink the way care is provided and design innovative changes that impact our future,” said Susan DeVore, Premier president and CEO. “It’s no easy task for health systems to do this on their own, so they work together to capitalize on the power of information.

“Our vision is to outperform this industry together, on our own terms, which is exactly what these Mountain States facilities are doing. Premier congratulates them for the fantastic achievements they’ve made.”

Premier is a health care improvement alliance of about 3,000 U.S. hospitals and 110,000 other providers. As an industry leader, Premier has created one of the most comprehensive databases of actionable data, best practices and cost reduction strategies.

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