JOHNSON CITY, Tenn. - They grow up so fast. Just one year ago, team members at Franklin Woods Community Hospital (FWCH)
were still taking the plastic wrap off the furniture and hanging pictures on the wall; today, the hospital is running like a well-oiled machine and getting rave reviews from patients and team members alike who appreciate the calming, healing atmosphere.
"You don't feel like you're in a hospital," said David Nicely, CEO of Franklin Woods. "I get feedback from patients all the time who say they appreciate the atmosphere here and the level of care they're getting. I'm very proud of what our team members have accomplished in one year and pleased with the culture of patient-centered care they have embraced."
Franklin Woods team members gathered on the hospital's front lawn Tuesday to celebrate their facility's first birthday and reflect on how much they have achieved in the last 12 months.
"The year has been filled with many accomplishments, a few challenges, a lot of positive feedback and a great deal of teamwork," Nicely said.
During the first year of operation, Franklin Woods:
Delivered 860 babies;
Admitted about 4,500 patients;
Treated more than 22,000 patients in the emergency department;
Performed more than 3,000 surgical procedures; and
Maintained Press Ganey patient satisfaction scores among the top 1% in the nation for inpatients and the top 5% nationwide for surgical patients.
One of the most remarkable figures from the hospital's first year is the staff turnover rate. The national average for hospital staff turnover is about 20 percent per year, but during the first year of operation for a new hospital, the turnover rate usually jumps to about 40 percent. At Franklin Woods, the first-year turnover was just 13 percent.
Nicely believes the hospital's outstanding record in this area was due to the rigorous hiring process that leadership conducted in the months leading up to opening day.
"We spent a lot of time and effort selecting the team members that would come here," said Nicely. "We told them up front that this was going to be hard, and it's not for everyone. We wanted team members with a strong work ethic and a passion for patient-centered care."
The hospital's leadership team has taken great care to create a culture that encourages cooperation and mutual support.
"When you walk through the place, people make eye contact, they smile and say hello," Nicely said. "We all feel like we're a family here."
About Mountain States Health Alliance
Mountain States Health Alliance, a not-for-profit health care organization based in Johnson City, Tenn., operates a family of hospitals serving a 29-county, four-state region (Northeast Tennessee, Southwest Virginia, Southeastern Kentucky and Western North Carolina). MSHA offers a large tertiary hospital, several community hospitals, two critical access hospitals, rehabilitation, a children's hospital, a behavioral health hospital, home care and hospice services as well as a comprehensive medical management corporation. Its 13,500 team members, associated physicians and volunteers are committed to its mission of bringing loving care to health care. For more information, visit www.msha.com.