Franklin Woods Community Hospital earns recognition for safety, quality


JOHNSON CITY, Tenn. – Since it opened four years ago, Franklin Woods Community Hospital has garnered plenty of recognition for meeting high quality standards and earning high patient satisfaction ratings.

The hospital recently made the grade again in some distinguished areas, earning the distinction of being a finalist for the QUEST Award for High-value Healthcare. Meanwhile, Franklin Woods Pharmacy Services was awarded the Sylvia Moss Brown Award of Excellence because of its work to improve patient safety by creating Safety Watch Advisory Teams (SWAT).

“We work hard to give our patients the best-quality care possible, and this recognition shines a light on some of that hard work,” said Lindy White, vice president and CEO of Franklin Woods. “We’re always looking for ways to raise the bar when it comes to creating the best outcomes, providing the highest patient satisfaction and giving our patients and their families the best value for their healthcare dollar.”

The QUEST Award, given by Premier, Inc., measures six areas: Harm, mortality, readmissions, costs, patient experience, and evidence-based care. Franklin Woods was one of only 37 hospitals nationwide to receive finalist recognition by achieving top performance in five of those six areas.

Three other Mountain States Health Alliance hospitals earned recognition from Premier as QUEST to-performing hospitals. Sycamore Shoals Hospital and Smyth County Community Hospital achieved top performance in all six areas, while Indian Path Medical Center received recognition as a finalist.

Franklin Woods was also recognized in 2013 as a QUEST Top Performer, and in 2012 as a QUEST finalist.

The Sylvia Moss Brown Award of Excellence is a risk management award given by the American Excess Insurance Exchange (AEIX). The Franklin Woods Pharmacy Department created the “SWAT” teams to help reduce errors involving high-alert medications, and was awarded $10,000 for leading a best-practice initiative and showing improved patient safety and reduced liability.

AEIX is an alliance of sophisticated health care systems that own and manage their excess professional and general liability insurance program. AEIX was built by industry leaders to promote best practices, reduce risk, and share in the financial rewards of the company.

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