Kingsport MSMG practice receives national recognition as Patient Centered Medical Home


KINGSPORT, Tenn. – A Kingsport physician practice has received national recognition for adopting a new model of care that physicians believe will result in better health outcomes for patients. Mountain States Medical Group (MSMG) – Internal Medicine, Kingsport received recognition in July from the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home TM (PCMH TM).

Six separate MSMG practices have now received level 3 recognition – the highest level of recognition offered by NCQA for Patient-Centered Medical Homes. Another practice, MSMG – Family Medicine/Internal Medicine, Mountain City, also received recognition, making them the first in the Tri-Cities region to be recognized under the 2011 NCQA Standards as Patient Centered Medical Homes.

“A patient-centered medical home is so much more than just a doctor’s office,” said Dr. Doug Edema, CEO of Mountain States Medical Group. “This recognition represents our commitment to improving the lives of our patients by helping them stay well – not just treating them when they are sick.” 

Patients who will see the biggest change are those who have had a recent admission to the hospital and/or are managing the following conditions: Diabetes, hypertension (high blood pressure), hyperlipidemia (high cholesterol), asthma, congestive heart failure and chronic obstructive pulmonary disease. 

“Patients are going to see more productive one-on-one time with the physician, more follow-up after being discharged from the hospital or the emergency department, and more community resources identified to help them manage their health on an ongoing basis,” Edema said. “We will proactively plan for your care; you’ll hear from us regularly.”

Care coordinators, who work with the physicians in these practices, will be contacting patients to make sure they have access to all the resources they need to stay well. If those patients ever have to be hospitalized, the care coordinators will help make sure all of the patient’s providers are working in concert to deliver seamless care. After discharge from the hospital, the care coordinator will contact the patient to make sure he or she has needed medication and follow-up appointments scheduled.

For more information about Patient-Centered Medical Homes or to find an MSMG physician to serve you, visit or call 423-915-5116.

About NCQA

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and manages the evolution of HEDIS®, the performance measurement tool used by more than 90 percent of the nation’s health plans. NCQA is committed to providing health care quality information through the web and the media in order to help consumers, employers and others make more informed health care choices. Consumers can easily access organizations’ NCQA statuses and other information on health care quality on NCQA’s Web site at, or by calling NCQA Customer Support at (888) 275-7585.

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