Lebanon physician receives Servant’s Heart Award from Mountain States Health Alliance


LEBANON, Va. – Dr. Alfredo Cervantes is one of five physicians from around the region this year to receive Mountain States Health Alliance’s (MSHA) highest honor – the Servant’s Heart Award, recognizing those who exemplify what it means to be a caregiver. He was nominated by co-workers and chosen by the MSHA executive team to receive the award.

Cervantes serves as the Medical Director of Clearview Psychiatric Unit at Russell County Medical Center in Lebanon. He is known for his calm and perceptive approach, never making a patient feel rushed or unimportant. An anonymous letter of nomination wrote: "Dr. Cervantes is the most compassionate and caring doctor," Another stated: "His patients always come first."

Cervantes oversees a 20-bed psychiatric unit. As a psychiatrist in MSHA’s Behavioral Health Services, he takes the time to listen attentively to each patient, ensuring the best possible care is provided. Christie Abdelmessih, program director of Clearview, wrote a recommendation letter for Cervantes for the Servant’s Heart Award. She stated, “Dr. Cervantes is extremely hard-working and enthusiastic about the services he offers… He is well-respected and shows compassion and empathy to each patient."

The four other 2013 awards in the medical staff category were given to Dr. Douglas Pote of Glade Spring Community Clinic, Dr. Damian Sooklal of Johnston Memorial Hospital in Abingdon, Dr. Melinda Lucas of Niswonger Children's Hospital in Johnson City, Tenn., and Dr. Thomas Renfro of the Thomas E. Renfro Community Clinic in Coeburn.

“This year’s recipients of the Servant’s Heart Award are outstanding examples of what it means to provide patient-centered care,” said Tracy Boling, Corporate Manager of Patient Centered Care at MSHA. “These are physicians who truly make a difference in the lives of our patients.”

MSHA’s Patient-Centered Care philosophy provides 10 guiding principles that serve as the foundation of what it means to bring loving care to health care.

“We seek to minister to the whole person,” Boling said. “It’s easy to see how we minister to the body, but we also minister to the mind and spirit as well by making sure each patient is well informed and that a relationship is established between provider and patient.”

Each doctor was surprised with a luncheon recognizing him or her as a Servant’s Heart Award winner. They will each receive a crystal trophy, a framed certificate and $1,000 donated to the charity of their choice.

About Mountain States Health Alliance

Mountain States Health Alliance, a not-for-profit health care organization based in Johnson City, Tenn., operates a family of hospitals serving a 29-county, four-state region (Northeast Tennessee, Southwest Virginia, Southeastern Kentucky and Western North Carolina). MSHA offers a large tertiary hospital, several community hospitals, two critical access hospitals, rehabilitation, a children’s hospital, a behavioral health hospital, home care and hospice services as well as a comprehensive medical management corporation. Its 13,500 team members, associated physicians and volunteers are committed to its mission of bringing loving care to health care. For more information, visit www.msha.com.

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