MSHA Quality Awards Banquet honors creativity, initiative


JOHNSON CITY – Mountain States Health Alliance held its 8th annual Quality Awards Banquet Thursday, Feb. 17, at the MeadowView Conference Resort and Convention Center, with nearly 600 people in attendance. The event has grown considerably since its inception in 2004, when it was held in the auditorium at the Johnson City Medical Center with only a few dozen team members.

“The reason we do this at Mountain States Health Alliance is to celebrate all the performance improvement activities that our team members do throughout the year,” said Dennis Vonderfecht, president and CEO of Mountain States Health Alliance. “The program keeps getting better every year, and because of that, people get excited about coming the next year.

“To me, the most exciting part about the quality awards program is that these projects designed by our own team members have a direct impact on improving patient care in MSHA facilities.”

This year’s banquet highlighted the accomplishments of 104 improvement projects from across the system, and team members received more than $11,000 in cash and prizes honoring their initiatives. Entries were judged by 22 professionals in six different states with expertise in quality and performance improvement. All of the judges came from outside the MSHA system.

The evening ended with the presentation of the President’s Award to Sycamore Shoals Hospital and their project, “CHF – Optimizing Management of Heart Failure Patients.”

The team implemented processes for consistently providing evidence-based care to every congestive heart failure (CHF) patient. Improvement is reflected by an increase in the CHF appropriate care score (ACS) from 68.2% for the fiscal year of 2009 to 89.67 for the 2010 fiscal year. As of October 2010, the CHF appropriate care score has been maintained at 100%. 
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