Norton Community Hospital's Marlene Compton receives Servant's Heart Award


NORTON, Va. – Marlene Compton of Norton Community Hospital is one of this year’s recipients of Mountain States Health Alliance’s highest honor, the Servant’s Heart Award.

The Servant’s Heart Award honors team members, volunteers and medical staff members who model the philosophy of patient-centered care. Mountain States introduced the Servant’s Heart Award in 2004 for team members and in 2006 for medical staff members. They are recognized and nominated by their peers for exemplifying the meaning of being a caregiver.

Eleven awards were given out this year from across Mountain States’ 13,000-plus team members, doctors, volunteers and affiliated physicians, and Compton was among the winners.

An executive assistant in administration at Norton Community Hospital, she is in a position that allows her to interact with every department within the hospital and therefore touch numerous team members and patients. She’s the type of person who consistently lends a helping hand to every department as their need dictates.

Compton spent many years helping run Dickenson Community Hospital in Lebanon. She regularly looked for opportunities to make it a safer and better facility. It was noted in her Servant’s Heart letter of recommendation that although she is not a clinician, “no one person has done more to advance the patient’s experience while at DCH.”

She was not simply the assistant to Administration at Dickenson – “She was the assistant to the entire hospital,” the nomination stated. Compton was the conduit for all Human Resource, Marketing, Safety and Quality issues or actions that came from NCH or MSHA.

She was the “go-to” person for every department at Dickenson Community Hospital and worked consistently with each and every team member who had a question or need. Whether it was organizing a “health lunch” for team members or putting together a group to represent DCH in a local 5K, she was always the first to volunteer for action.

Compton is involved in good causes far beyond the office, as well. As a cancer survivor, she has worked tirelessly with the American Cancer Society’s Relay For Life. As a member of the local organization, she doesn’t simply participate in the relays; she is heavily involved in fundraising activities on a year-round basis.

Compton is active in her church and helped spearhead an Easter Basket drive for the local nursing home that created and delivered more than 90 baskets to the residents.

Other 2014 winners were: Angela Osborne, Helen Burkett and Dr. Michael Patrick from Smyth County Community Hospital, Marion, Va.; Ron Domst and Dr. Steve Sikora, Johnston Memorial Hospital, Abingdon, Va.; Candace Mink, Dr. Sandra Brooks, Richard Blevins and Marie Gough from Johnson City Medical Center in Johnson City, Tenn.; and Dwayne Taylor of Sycamore Shoals Hospital in Elizabethton, Tenn.

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