Three MSMG practices adopt new care models, gain national recognition


                Marking a fundamental shift in the way primary health care services are provided to their patients, three Mountain States Medical Group (MSMG) practices celebrated recognition this month from the National Committee for Quality Assurance (NCQA) as Patient-Centered Medical HomesTM (PCMHTM).

                MSMG Family Medicine – Johnson City, MSMG Family Medicine / Internal Medicine – Kingsport, and MSMG Family Medicine – Elizabethton all received Level 3 Certification – the highest level of certification offered by NCQA for Patient-Centered Medical Homes.

 “A patient-centered medical home is so much more than just a doctor’s office,” said Doug Edema, CEO of Mountain States Medical Group. “This certification represents our commitment to improving the lives of our patients by helping them stay well – not just treating them when they are sick.”  

            Patients who will see the biggest change are those who are managing one of three key conditions that MSMG leaders have identified as being of high importance: diabetes, hypertension (high blood pressure) and hyperlipidemia (high cholesterol).  

            “Patients are going to see more one-on-one time with the physician, more follow-up at home, and more community resources identified to help them manage their health on an ongoing basis,” said Edema. “We won’t just treat you and send you home. You’ll hear from us regularly.” 

            The creation of patient-centered medical homes is just one part of the overall strategy that Mountain States Health Alliance (MSHA) has identified to manage the health of populations, rather than simply treating patients when they become ill.            

            “Population health management is the way of the future in health care,” said Steve Kilgore, CEO of MSHA’s Blue Ridge Medical Management Corp. “The patient-centered medical homes of MSMG are a key part of MSHA’s accountable care philosophy that is changing the way health care is delivered all across this region.”

            The triple aim of accountable care comprises improved patient outcomes through stringent quality measures, cost control, and increased patient satisfaction. Patient-centered medical homes are a natural fit for the Accountable Care Organization (ACO) because they address all three components of the triple aim. The patient-centered medical home improves patient outcomes by providing more comprehensive health management, controls costs by reducing the need for hospitalization, and increases patient satisfaction by enhancing the relationship between patient and provider and making sure the patient’s needs are being met consistently.   

About NCQA

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers.

About Mountain States Health Alliance

Mountain States Health Alliance, a not-for-profit health care organization based in Johnson City, Tenn., operates a family of hospitals serving a 29-county, four-state region (Northeast Tennessee, Southwest Virginia, Southeastern Kentucky and Western North Carolina). MSHA offers a large tertiary hospital, several community hospitals, two critical access hospitals, rehabilitation, a children’s hospital, a behavioral health hospital, home care and hospice services as well as a comprehensive medical management corporation. Its 13,500 team members, associated physicians and volunteers are committed to its mission of bringing loving care to health care. For more information, visit

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