U.S. Rep. Phil Roe presents MSHA with prestigious National Quality Healthcare Award


L-R: Dr. Phil Roe, U.S. Representative;
Tamera Parsons, MSHA Vice President of Quality and Patient Safety;
Dennis Vonderfecht, MSHA President and CEO;
Dr. Morris Seligman, MSHA Chief Medical Officer

WASHINGTON, D.C. – Mountain States Health Alliance received a prestigious honor recently when it was named the recipient of the 2012 National Quality Healthcare Award, presented by the National Quality Forum. Only one recipient is chosen each year for the entire U.S.

 The reason for the honor: MSHA’s commitment to providing quality patient-centered care while working to lower costs.

 MSHA leaders received the award at the NQF Annual Meeting, and it was presented by Dr. Phil Roe, U.S. Representative for the 1st District of Tennessee.

 “For the last 15 years, Mountain States Health Alliance has worked hard to serve East Tennesseans and Southwest Virginians,” Roe said, “and I’m proud of the work they do and the excellent care they provide our citizens.

 “Good health is vital to our economy, and we’re very fortunate to have an organization like Mountain States in our community.”

 This year the NQF award focused on how much an organization provides patient-centered care and achieves better health outcomes at lower per-capita costs, representing the Triple Aim set forth by the Institute for Healthcare Improvement. Laura Miller, NQF’s interim president and CEO, Senior Vice President and COO, praised Mountain States for its comprehensive planning and successful deployment of programs focusing on continuous quality improvement.

 “Mountain States Health Alliance has illustrated its commitment to providing a positive and safe experience not just for patients, but for their families and caregivers as well,” Miller said.

 According to the National Quality Forum, MSHA’s commitment to excellence and quality can be seen in all aspects of the system. MSHA has created and utilizes a set of 10 Patient-Centered Care Guiding Principles illustrating the importance of safe, customized care that is provided in a transparent manner and openly communicated with the patient, family and caregivers throughout the course of treatment.

 Direct engagement with patients and families continues after discharge in the form of hosted support groups and patient events, calls from care providers to patients post-discharge, and the recruitment of former patients and family members to serve on patient advisory committees throughout the system.

 NQF recognized MSHA’s comprehensive approach to measurement – an increasingly important factor in promoting increased quality and safety within a health care system. Performance measures used by MSHA are aligned with the National Quality Strategy.

 Metrics are reported to MSHA internal staff through their quality dashboard on a monthly and annual basis, compared against projected year-to-date targets, and tracked regularly by senior leadership and board members. MSHA staff exhibit a strong commitment to transparency – a Patient Safety Report on the staff intranet page monitors errors, and safety and performance information is regularly made available on a public website.

 “To date, MSHA’s commitment to measurement has led to measureable reductions of waste within the system, providing better value for patients and lowering costs overall,” the NQF stated in a news release.

 “At MSHA, our shared vision is to passionately pursue healing of the mind, body and spirit as we create a world class health care system,” said Dennis Vonderfecht, president and CEO of MSHA. “We are committed to this vision because our region deserves nothing less than world class, and we are delighted to receive this recognition from the National Quality Forum because it is an affirmation that we are headed in the right direction.

 “The credit for this recognition goes to the thousands of physicians, nurses, team members, board members and other volunteers who are traveling together on this health care journey with MSHA as we all work to fulfill our mission of bringing loving care to health care.”

 The NQF National Quality Healthcare Award recipient is selected through a blinded review by a panel of jurors composed of national health care experts who represent purchasers, government, health systems, clinicians and consumers.

 For more information on the National Quality Forum, visit www.qualityforum.org.

Photo ID, L-R: Dr. Phil Roe, U.S. Representative; Tamera Parsons, MSHA Vice President of Quality and Patient Safety; Dennis Vonderfecht, MSHA President and CEO; Dr. Morris Seligman, MSHA Chief Medical Officer

About Mountain States Health Alliance

Mountain States Health Alliance, a not-for-profit health care organization based in Johnson City, Tenn., operates a family of hospitals serving a 29-county, four-state region (Northeast Tennessee, Southwest Virginia, Southeastern Kentucky and Western North Carolina). MSHA offers a large tertiary hospital, several community hospitals, two critical access hospitals, rehabilitation, a children’s hospital, a behavioral health hospital, home care and hospice services, retail pharmacies, a comprehensive medical management corporation, and the region’s only provider-owned health insurance company. Its 13,500 team members, associated physicians and volunteers are committed to its mission of bringing loving care to health care. For more information, visit www.msha.com.

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