When a Loved One is Transferred To...
Monroe Carell Jr. Children's Hospital at Vanderbilt

About the Hospital

The Monroe Carell Jr. Children's Hospital at Vanderbilt treats the region's sickest patients. The hospital offers Centers of Excellence for the treatment of diabetes and congenital heart disorders, as well as services for cancer treatments and developmental disorders.

The hospital provides the highest level of neonatal intensive care in the state while providing family-centered care every step of the way. The children's hospital treats all children regardless of ability to pay.

Constructed in 2004, the freestanding children's hospital is filled with the latest state-of-the-art equipment and information systems to provide the best treatments for patients and offers a variety of family amenities to help fulfill its mission of family-centered care. The children's hospital is a nonprofit teaching and research hospital that relies on the support of individuals and others to help children get well and on their way.

Information Desks 

Patient information can be obtained by calling 615-322-1000, or simply visit the information desks located on the first and second floors of the hospital. The first-floor information desk can be found in the main lobby to the left of the entrance. The second-floor information desk can be found directly in front of the crosswalk entrance that extends from the second floor of the South Garage. Validating parking tickets for patients and patient visitors is accomplished at these desks, as well as the PCCU and NICU. The Children's Hospital Outpatient Clinic can be found in the Doctors' Office Tower. The Guest Service representative at the information desks can provide assistance with the location of a doctor's office and request free shuttle services to other parts of the medical center as needed.

Smoking Policy 

For the health of the children as well as yourself, smoking is not permitted in the Monroe Carell Jr. Children's Hospital; however, smoking is permitted in the designated outdoor smoking area on the ground floor of the South Garage.

Valuables 

Please leave valuables such as jewelry and money at home or give them to a family member for safekeeping. If needed, you may deposit valuables in the Medical Center safe at no charge. Call the Cashier's Office at 615-322-0115.

Lost and Found

If an item is lost, call 615-343-5371. If you left an item on a shuttle bus, call Central Parking at 615-936-1215. Items not claimed within 30 days are donated to charity.

 

Laundry Facilities 

Laundry facilities are available on each unit of the hospital. Please check with your nurse for location and hours. 

Chaplain 

Chaplains are available for your family's support and comfort. You may request a visit from a chaplain by calling Pastoral Care at 615-343-3535, or ask your child's nurse or physician to call a chaplain for you. The Vanderbilt Children's Hospital Chapel is located on the second floor and is always open for prayer and meditation. A 30-minute non-denominational worship service is held Sunday at
11 a.m.

Chaplains are ministers with special skills in helping people during times of illness.

  • Consultation
  • Listening
  • Prayer
  • Scripture
  • Celebration
  • Communion
  • Crisis support
  • Counseling
  • Referrals

Chaplains visit all who desire spiritual support.

Chaplains are in the hospital Monday-Friday and are on-call on the weekends for emergency purposes only.

The Pastoral Care Community Clergy Program is available when a chaplain is not in the hospital. Please consult your nurse for assistance in requesting clergy of your faith. The unique spiritual needs of patients and families from a diversity of religious traditions can be met through the comprehensive programs offered by the Department of Pastoral Care.

 

Directions and Map

 

Dining

While in the hospital, your child will receive meals selected by Nutrition Services that meet his or her nutritional needs, are appropriate for your child's age, and that consider diet restrictions ordered by the physician. Meal trays will be delivered to your child's room at traditional meal times.

The physician or the dietitian may request snacks between meals for your child. These snacks will be delivered to your child's room at 10 a.m., 2 p.m. and at bedtime. If your child's diet allows, you may request snacks without an order from your physician.

To discuss our food service, please ask to speak with a member of the Nutrition Services staff. We strive to please you and always welcome your comments or suggestions. Every effort will be made to meet your child's needs.

Several cafes and eateries are located on the second floor and serve a large variety of hot meals, sandwiches, salads, snacks and beverages. Carry-out containers are available for visitors to take meals to patient rooms.

Banking/ATMs 

First Tennessee and Bank of America ATMs can be found on the second floor across from the Food Court. They accept Cirrus, MasterCard, PLUS, Visa, American Express, HONOR, T24 and MOST cards. 

Gift Shop

A full-service gift shop, operated by Friends of Monroe Carell Jr. Children's Hospital at Vanderbilt, can be found on the second floor near the food court. All proceeds benefit the "Friends" organization to support children's hospital programs. The gift shop is open 9 a.m. to 5 p.m. Monday through Friday and noon to 2 p.m. on Saturday. For more information or to place an order, call 615-936-6186.

Barber Shop and Beauty Salon 

A barber shop/beauty salon, located in Medical Center North (S-2326), serves patients, families and Vanderbilt staff. Please call for an appointment. Also, please notify
your nurse before leaving your room for an appointment. The barber shop/beauty salon is open Monday-Friday
from 8 a.m. to 4:30 p.m. To schedule an appointment,
call 615-322-3433.

Mail and Deliveries for Patients 

A full-service post office in the basement of Medical Center North is open 8:30 a.m. until 4 p.m. each weekday. Incoming mail addressed to patients must have the child's first and last name exactly as it was given to the Admitting Office. The envelope should include the hospital room number and be addressed:

Monroe Carell Jr. Children's Hospital at Vanderbilt
2200 Children's Way
Nashville, TN 37232

Please include a return address. Mail received after discharge will be forwarded to the patient's home address.

The Flying Pig Library

Located within the Family Resource Center, the Flying Pig Library features children's and teens' book and video collections about conditions and diseases, plus a whole
lot more.

Balloon Policy 

Only non-latex balloons are permitted in the children's hospital. Latex or rubber balloons are not allowed due to the risk of the child choking on the rubber if the balloon breaks. Also, many children have latex allergies. If a patient receives rubber balloons as a gift, parents will be asked to remove the balloon from the hospital.

Prescriptions 

If you need to fill or refill a prescription during your child's stay or before you take your child home from the hospital, a pharmacy is located on the second floor of the Monroe Carell Jr. Children's Hospital. You may want to check with our pharmacy before leaving, as certain medications for children are not readily available at local community pharmacies. Our pharmacy caters to the unique needs of children and can flavor medications to improve taste. For your convenience, the pharmacy will gladly fill adult prescriptions as well. The pharmacy also maintains over-the-counter medications for both children and adults. Please do not administer over-the-counter drugs to patients. The pharmacy is open Monday through Friday from 8:30 a.m. to 5 p.m. For more information, please call 615-936-6337.