Mountain States Health Alliance surveys patients for feedback of their hospital experiences. This information is evaluated both internally and externally. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) project gathers and reports survey results from hospitals across the country to evaluate levels of patient satisfaction with the care they received. This information is reported publicly on the Hospital Compare website.
The HCAHPS data encompasses critical aspects of the hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, and discharge information. Overall hospital ratings are also reported.
Mountain States Health Alliance participates in this voluntary program to emphasize the importance MSHA places on public reporting and consumer opinion.
* National average, state average, MSHA and facility data are for the period from July 2012 - June 2013. The national average and state average data are provided by Hospital Compare, a division of the U.S. Department of Health and Human Services which reports results from hospitals submitting data to the Centers for Medicare and Medicaid Services (CMS).