Patient Experience*

HCAHPS

Children's Asthma Care

Emergency Care

Healthcare Associated Infections

Heart Attack Care

Heart Failure Care

Mortality Rates

Patient Experience

Perinatal Care

Pneumonia Care

Preventative Care

Readmission Rates

Stroke Care

Surgical Care

Use of Medical Imaging

Venous Thrombolytic Embolism Care
 
Glossary of Terms & Phrases

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Mountain States Health Alliance surveys patients for feedback of their hospital experiences. This information is evaluated both internally and externally. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) project gathers and reports survey results from hospitals across the country to evaluate levels of patient satisfaction with the care they received. This information is reported publicly on the Hospital Compare website.

The HCAHPS data encompasses critical aspects of the hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, and discharge information. Overall hospital ratings are also reported.

Mountain States Health Alliance participates in this voluntary program to emphasize the importance MSHA places on public reporting and consumer opinion.

 
Overall Hospital Rating 70% 70% 66% 72% 76% 82% 67%
Percent of patients who reported that they "Always" received help as soon as they wanted. 67% 68% 64% 65% 77% 71% 68%
Percent of patients who reported that their nurses "Always" communicated well. 79% 79% 76% 80% 82% 82%  75%
Percent of patients who reported that their doctors "Always" communicated well. 82% 84% 78% 82% 85% 82% 84%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 64% 66% 59% 62% 68% 67%  63%
Percent of patients who reported that their pain was "Always" well controlled. 71% 71% 69% 70% 75% 76%  65%
Percent of patients who reported that their room and bathroom were "Always" clean. 73% 73% 64% 69% 73% 78%  77%
Percent of patients who reported that their room was "Always" quiet. 61% 67% 52% 61% 69% 75% 63%
Percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home. 85% 84% 85% 86% 85% 87%  79%
Percent of patients who would definitely recommend their hospital to friends and family. 71% 70% 66% 76% 74% 84% 68%

 

Overall Hospital Rating 70% 68% 65% 67% 62% 69%
Percent of patients who reported that they "Always" received help as soon as they wanted. 67% 64% 59% 64% 75% 65%
Percent of patients who reported that their nurses "Always" communicated well. 79% 78% 73% 77% 82% 79%
Percent of patients who reported that their doctors "Always" communicated well. 82%  81%  80%  82%  83% 80% 
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 64% 62% 59% 61% 62% 60%
Percent of patients who reported that their pain was "Always" well controlled. 71% 70% 65% 66% 70% 68%
Percent of patients who reported that their room and bathroom were "Always" clean. 73% 71% 71% 69% 74% 78%
Percent of patients who reported that their room was "Always" quiet. 61% 60% 61% 58% 62% 62%
Percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home. 85% 86% 84% 80% 81% 84%
Percent of patients who would definitely recommend their hospital to friends and family. 71% 69% 64% 63% 62% 70%

* National average, state average, MSHA and facility data are for the period from July 2012 - June 2013. The national average and state average data are provided by Hospital Compare, a division of the U.S. Department of Health and Human Services which reports results from hospitals submitting data to the Centers for Medicare and Medicaid Services (CMS).