MSHA Servant's Heart Award Recipients

Dr. Michael Patrick

Dr. Michael PatrickDr. Patrick specializes in internal medicine with Mountain States Medical Group. He joined Smyth County Community Hospital in 2008 and has assisted in building a full-time hospitalist program and developing a new inpatient rehab program, as well as serving as medical director for both programs. Patrick has also been actively engaged in physician leadership and VOS activities.

“During all this, he has worked his full-time job as one of our hospitalists at SCCH. This is amazing work, much of which was completed off hours on his personal time,” according to his Servant’s Heart letter of recommendation.

The Servant’s Heart Award honors team members and medical staff members who model the philosophy of patient-centered care. Mountain States introduced the Servant’s Heart Award in 2004 for team members and in 2006 for medical staff members. They are recognized by their peers for exemplifying the meaning of being a caregiver.

Patrick was described as “a tremendous leader” and as a “teacher, friend and mentor” to new hospitalists.

“He has worked tirelessly to establish one of the most stable hospitalist groups in our MSHA system. He has spent relentless hours on the phone working to recruit candidates and get them interested in coming to visit our rural hospital in our rural community.”

Patrick’s letter of recommendation stated that he has made himself available to his hospitalist staff at all hours and been instrumental in working with the clinical team to reduce 30-day readmissions to one of the lowest rates in the system and in top decile performance nationwide. His leadership has helped improve patient length of stay and stays for observation admissions.

 Patrick regularly attends UR committee meetings as they look for ways to be more efficient while maintaining high quality of care.

“He has led the way for extremely high performance with our core measures and all of our clinical indicators, for matter,” his recommendation letter stated.

Patrick’s hard work in building the inpatient rehab program, through his role as medical director, also required countless hours. He has been instrumental in building the support in our region for the program, through attending case manager meetings, writing letters to referring physicians and other things.