Angela Osborne, a lab tech specialist at Smyth County Community Hospital, is one of our three frontline team members this year to receive a Servant’s Heart Award, Mountain States’ highest honor. She’s well-known both at the hospital and in the community for her volunteer spirit and her desire to help anyone in need.
The Servant’s Heart Award honors team members, volunteers and medical staff members who model the philosophy of patient-centered care. Mountain States introduced the Servant’s Heart Award in 2004 for team members and in 2006 for medical staff members. They are recognized by their peers for exemplifying the meaning of being a caregiver.
Angela treats her patients with kindness, caring and empathy, with a bright smile on her face. She’s also loved by her fellow team members, not only those who work with her in the lab, but throughout the hospital.
In addition to working in the lab, Osborne serves as community relations liaison for SCCH. She can often be seen at community events, local fairs, festivals and other events doing blood sugars, blood pressures and providing education.
She does a tremendous amount of good work outside the walls of SCCH and outside her work hours. Angie recently participated in a walk for Alzheimer’s research and carried the pictures of two team members’ parents who had passed away from the disease. This meant a great deal to those two team members.
She helped organize a coat drive for team members in need. The team members were allowed to meet with Angie in private to choose a coat for themselves or their family. She also oversees the hospital “wig closet” and has helped many women undergoing chemotherapy receive a wig to make them feel better about themselves.
She’s a board member with the local food bank, Loaves and Fishes. Angie identified the need in our community for CPR classes for the public, took it upon herself to get certified and then purchased supplies and equipment out of her own pocket. She also volunteers with the Chilhowie Elementary School after-school program, which is a partnership with Smyth County Community Hospital.
She always does what’s needed, with a smile and a positive attitude, and then gives even more.