MSHA Servant's Heart Award Recipients

Dwayne Taylor

Dwayne Taylor, AVP and CEO at Sycamore Shoals Hospital, is one of our two leadership team members this year to receive a Servant’s Heart Award, Mountain States’ highest honor.

The Servant’s Heart Award honors team members, volunteers and medical staff members who model the philosophy of patient-centered care. Mountain States introduced the Servant’s Heart Award in 2004 for team members and in 2006 for medical staff members. They are recognized by their peers for exemplifying the meaning of being a caregiver.

Dwayne is known for being easily approachable, having a great sense of humor and demonstrating high ethical standards and a strong commitment to the hospital, physicians, team members and the patients we serve.

It is not uncommon for him to meet with family members when there are concerns or complaints and spend time and energy making their hospital stay better. His willingness to listen, give feedback and help the patients feel they have been heard is important to the success of his facility. You also often see Dwayne cooking hamburgers for a staff picnic, walking the halls of Sycamore Shoals Hospital and routinely rounding on patients and families. He makes a real connection with his community.

While there are many accomplishments at Sycamore Shoals in the name of Patient-Centered Care – healing gardens, music programs, and work on the environment for patients, families and physicians – one of the most recent accomplishments Dwayne fostered was the installation of the red light at the entrance of Sycamore Shoals Hospital.

While this may seem like a no-brainer, the effort took nearly 10 years. Dwayne personally invested more effort than most will ever know. He continually updated department managers as to the status, the most recent meetings and emails, delays, and time lines, and finally saw the project come to fruition last November. This is a huge safety issue for patients, visitors and team members entering and exiting the campus.

When OB services had to be discontinued at Sycamore Shoals, Dwayne worked with physicians and nursing management to establish the new surgical care area. This area allowed closer access to the operating room and private rooms for surgical patients. It is also much more convenient for surgeons and anesthesiologist.

Dwayne has been a lifelong member of the Elizabethton community and an active member of the Rotary Club and a past board member of the Chamber of Commerce. He is a supporter of team member community involvement and a strong voice for the United Way, even taking a pie in the face for a fundraiser. He is a very active band booster for the Elizabethton High School Cyclone band.  Dwayne is married to Marsha Taylor and they have two children, Kirsten and Weston.