Ron Domst, Volunteer, 2014 Servant's Heart Winner
Ron Domst, at Johnston Memorial Hospital, is one of our three volunteers to receive a 2014 Servant’s Heart Award, Mountain States’ highest honor. He is one of the most visible people at JMH because he’s the guy who drives the golf cart, helping patients to and from their cars – and he does much more than that in the name of great patient care.
Ron goes above and beyond to provide help wherever it is needed. Patients and families are greeted warmly on arrival to JMH, and they are wished the best as they leave. Ron dedicates much of his time to JMH and is a model candidate for what the Servant's Heart Award represents.
The Servant’s Heart Award honors team members, volunteers and medical staff members who model the philosophy of patient-centered care. Mountain States introduced the Servant’s Heart Award in 2004 for team members and in 2006 for medical staff members. They are recognized by their peers for exemplifying the meaning of being a caregiver.
Ron has been a volunteer at JMH since 2007 and has more than 2,800 hours of service. Although he started out working in the Radiology Department at the old facility, he now drives the courtesy cart twice a week.
Ron is seriously committed to his work as a volunteer and to the people he serves. He is always attuned to the individual needs of patients and has been known to not only drive a customer to the entrance but to then assist them by wheelchair onto their intended area within the facility. Ron consistently provides service with respect to patient safety. He assisted the Auxiliary in the evaluation of golf carts to purchase for the present courtesy cart program.
He’s also very active in the community, with a special passion for the Special Olympics as a member of the Abingdon Civitan Club. He volunteers with the Faith in Action local food pantry and assists the community in providing hot meals to more than 650 people on Christmas Day.
Ron is always supportive of team members, physicians, other volunteers and the hospital auxiliary. As a part of the caregiver team, he actively participated in a recent VOS Rapid Improvement experiment. He worked very well with staff in this environment, openly sharing his knowledge and information with other team members. He also participated in the recent Malcolm Baldridge survey, having lunch with the surveyors.
Ron was asked to participate in an RIE for Central Sterile Processing in the OR, which is a process that most people are not familiar with. However, Ron was very highly recommended because of his intelligence and his ability to work in a team. He was able to step right in, ask questions, and make suggestions to improve the processes in Central Sterile Processing.
After the event, he was willing to continue helping as the new processes were audited and some of the things on the do-do list were completed. This is a true reflection of Ron's passion for helping JMH succeed.
“All team members are considered as caregivers” is a principle Ron takes very seriously. He is often the first face our patients and families see when they arrive to JMH and the last face they see before leaving campus. That short time on a golf cart can mean so much when someone like Ron takes a genuine interest in what those patients and families are going through. A patient's first encounter and last encounter are often the two they remember most, and Ron does his best with everyone to make sure those two encounters are good ones.