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Important Phone Numbers

Main Number

423-431-6111

Children’s Hospital Administration

423-431-4847

Admitting / Registration

423-431-1618

Mountain States NurseLink

800-888-5551

Child Life Services

423-431-1063 / 423-431-6872

Spiritual & Pastoral Care / Chaplain

423-431-1924

Radiology

423-431-6780

Pediatric Surgery

423-431-1479

St. Jude Tri-Cities Affiliate Clinic

423-431-3950

Children’s Hospital Volunteer Services

423-431-3543

Condition H

423-431-4357 (HELP)

What is Condition H?

Mountain States Health Alliance encourages patients and their families to speak up about patient safety concerns.  Condition H (HELP) is a way to do this.  When you call the Condition H Line, a responder will assess the situation.

 

When to Call Condition H

  1. When there is an EMERGENCY and you have spoken with a nurse but there has been no response.
  2. When there is NOTICEABLE CHANGE in the patient’s condition that you don’t think is being addressed.
  3. When you have spoken to the hospital staff and manager and still have SERIOUS CONCERNS about patient care.

 

How to Call Condition H

DIAL 4357 (HELP) FROM A HOSPITAL PHONE.  You will be asked for your name, patient’s name and room number, and your concern.