For Our Patients & Visitors
At Russell County Medical Center you are our first priority. We are dedicated to providing personalized, caring, and efficient service to patients, with total satisfaction as a top priority. In this section, you will find useful information you may need for your visit.
Parking is available, at no charge, to the left of the hospital's main entrance, on the street in front of the hospital (except in designated zones) and in the large parking lot to the left of and below the hospital. Handicapped parking is located in front of the facility. For the convenience of our patients and visitors, a motorized carrier shuttle, donated by the RCMC Auxiliary runs throughout the day to bring patients from the parking lots to the hospital entrances.
We are pleased that you have chosen Russell County Medical Center for your healthcare needs. Every effort will be made to reach mutually satisfying arrangements for the settlement of your bill. We will also help you file your insurance claim.
You are responsible for paying any deductibles, co-payments and non-covered charges. For your convenience, we accept checks (personal and Travelers) money orders, cash, Mastercard, VISA, American Express and Discover.
We will honor assignments of insurance benefits for 45 days from the date of billing to the insurance company. If, at the end of 45 days, the insurance company has not settled the account, we will look to the patient for the final settlement.
Any patient having inadequate insurance coverage or non coverage will be requested to make appropriate deposits at the time of admission.
Your hospital bill may have several parts. The daily room charge includes nursing care, dietary services, housekeeping and other support services. Additional charges are made for services ordered by your doctor, such as x-rays, laboratory tests, medical supplies, pharmacy, oxygen and other special diagnostic services.
Your bill from Russell County Medical Center may not include the fees of all physicians who were part of your care. You may receive a separate bill from physicians who saw you during your stay. You may also receive a bill from a doctor who did not personally see you but who interpreted x-rays, stress tests, laboratory tests, etc. Questions about or payments for these bills should go directly to the doctors or their billing services.
We recognize healing is a process that involves mind, body and spirit. Therefore, a representative of your faith is welcome to visit you at any time.
If you have indicated your religious preference and the name of your church as part of the registration process, this information is made available to your clergy and church representatives. If you are not a member of a church but would like spiritual care, the hospital has a volunteer chaplain program and can arrange for a visit from a local minister. Notify the nursing supervisor at 8107 or a case manager at 8172 for assistance.
The hospital chapel is located on the second floor, near the switchboard and is available for meditation and prayer. The hospital is grateful to the RCMC Auxiliary for providing the stained glass window and furnishings.
Financial & Insurance Information
For many patients and their families, a visit includes filling out unfamiliar forms and answering financial and insurance questions. The information below and the phone numbers that follow can help with this process
There are several sources for health insurance and many of them have different rules and requirements. It is important that you know the details of your particular insurance coverage. You will be asked to provide current insurance information prior to admission, or at the time of admission, and a copy will be made of your insurance card. If you have signed an assignment form, it allows the insurance company to make payment directly to the hospital. If your hospital bill is being paid by workers' compensation, we will need approval from the carrier before your claim can be processed.
Russell County Medical Center will honor assignments of insurance benefits for 45 days from the date of billing to the insurance company. If, at the end of 45 days, the insurance company has not settled the account, Russell County Medical Center will look to the patient for the final settlement of the account. Any patient having inadequate insurance coverage, or no insurance coverage, will be requested to make appropriate deposits at the time of admission.
INSURANCE COVERAGE YOU MIGHT HAVE
In general, the following give some guidelines about insurance coverage that may relate to your hospital care and how your claim is handled:
- Commercial Insurance: Your claim will be billed to you, but the deductible and co-insurance amounts are due at the time of service. If you have other insurance coverage, that will be billed for the deductible and co-insurance.
- HMO/PPO: If you are a member of a HMO or PPO associated with Russell County Medical Center, we will bill them for you. Any deductible or co-insurance is due from you. If we are not contracted as part of your HMO or PPO, you will be billed for the charges over the usual, customary and reasonable allowances set by your carrier.
- Liability Insurance: In cases involving liability insurance, the hospital must look to the patient for payment of services, regardless of the circumstances. The insurance company's settlement generally is made directly to the patient, not the hospital.
- Medicare: Your hospital charges are billed to Medicare, and you are responsible for any deductibles or co-insurance. If you have other insurance coverage, we will bill it for your Medicare deductible and co-insurance.
- Medicaid: Your hospital charges are billed to Medicaid; your are responsible for any deductibles/co-insurance. Medicaid specific guidelines should be followed.
- Workers' Compensation: If you were injured on the job and the insurance company verifies payment for the hospital charges, we will bill the insurance company directly and not bill you.
Most insurance companies require pre-certification. This means they must be notified PRIOR TO YOUR ADMISSION TO THE HOSPITAL OR WITHIN 24 HOURS AFTER AN EMERGENCY ADMISSION. Pre-certification is a way for your doctor to let your insurance carrier know your medical problems and have the carrier approve the need for services before the services are given. Pre-certification is your responsibility. Failure to complete this process will cause unnecessary additional costs for which you will be responsible.
Our case management department is available to assist you with pre-certification and to answer any questions you might have. Contact them at (276) 883-8172.