Issue:  After entering username and password, a blank window appears with error noted in the lower left corner.

Solution:  Download and install two Microsoft security updates.

Links are provided to Microsoft's Download Center for the specific updates required.

We currently do not support Windows 98 or below operating systems. For support of this OS, please go to www.microsoft.com and download any updates.
 
We currently do not support Apple or Mac computers.

Only the following browsers are supported:  Internet Explorer 6, 7, 8 (Not Google Chrome or FireFox)