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Frequently Asked Questions - Patients
Frequently Asked Questions -Clinical
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How can I register for the Online Wellness Link (OWL)?

Patients 18 years of age and older who are admitted to any Mountain States Health Alliance (MSHA) hospital on or after April 1, 2014 will be able to register for an Online Wellness Link (OWL) account upon discharge.  During the discharge process, an email address must be provided in order to register for OWL. Once the registration is received, you will receive a welcome email from OWL with instructions on how to complete the online verification form and create your OWL account.  Once the online verification form is submitted, your account access will be available within five business days.  Please do not delete the welcome email as it will be needed to complete the account access process.

How long does it take for my Registration Form to be processed?

It could take up to five business days from the receipt of your online verification form to activate your account.  If you would like to check the status of your application, you can contact OWL Patient Support by email at OWL@msha.com or by calling 423-302-2OWL, 844-OWL-MSHA. 

It has been more than five business days and I still haven't received a response.

Once your Registration Form is processed, we send you two emails with instructions for completing the registration process. Some email clients block emails from unfamiliar senders. Check your spam filter to see if these emails have been blocked.  For assistance with privacy settings please contact your email provider.