How can I register for the Online Wellness Link (OWL)?
Patients 18 years of age and older who are admitted to either Franklin Woods Community Hospital (FWCH) and Norton Community Hospital (NCH) on or after April 1, 2014 will be able to register for an OWL account upon discharge. During the discharge process, an OWL registration form will be completed by the patient. As the OWL continues to evolve, patients who are admitted to any Mountain States Health Alliance (MSHA) hospital, complete an outpatient procedure at any MSHA facility, or visit their Mountain States Medical Group physician will be able to register for an account.
How long does it take for my Registration Form to be processed?
It could take anywhere from 3-5 business days. If you would like to check the status of your application, you can contact OWL patient support by email at OWL@msha.com or by calling 423-302-2OWL, 844-OWL-MSHA.
It has been more than five business days and I still haven't received a response.
Once your Registration Form is processed, we send you two emails with instructions for completing the registration process. Some email clients block emails from unfamiliar senders. Check your spam filter to see if these emails have been blocked. For assistance with privacy settings please contact your email provider.