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MEDIA GUIDELINES

Mountain States Health Alliance is pleased to work with all media outlets to help reporters secure timely stories and distribute important information to the public. Requests for interviews with MSHA patients or team members and all photographs on MSHA's private property must be routed through the MSHA Communications office. You may reach a member of the MSHA Communications staff by dialing the Communications office at 423-431-1311 during business hours.  Media can also call Ed Herbert, Vice President of MSHA Communications and Marketing at 423-431-1019 (o) or 423-930-4050 (c); or Teresa Hicks, Communications Manager, at 423-431-1313 (o) or 423-943-6907 (c).

In accordance with the Health Insurance Portability and Accountability Act (HIPAA), MSHA is permitted to disclose patient conditions if media provides the patient's name.

MSHA will not release information about:

  • Patients who request that no information be released.
  • Patients who are determined by law enforcement officials to be in danger.