Billing Services
  Ways to
Pay Your Bill
Pay Bill Now
Call Me Now!
Itemized Bill Request
Out-of-Pocket Expense Information
Application for Financial Assistance 
SOLICITUD PARA ASISTENCIA FINANCIERA(Application for Financial Assistance - Spanish)
Charity Policy
Charity Policy - Spanish
Billing Information
Understanding
Your Bill

View Your Bill Summary 
Glossary of
Billing Terms
Frequently
Asked Questions
Patient Friendly Billing Flowchart
(Requires Adobe Reader) 
The Staff at Mountain States Health Alliance Patient Billing work from Monday thru Friday 8:00am to 4:30pm EST answering your questions and concerns.

You can contact staff through:

Pay by Phone

24 hours a day, 7 days a week via our Interactive Voice Response System (IVR)
(877) 281-5665 or (423) 431-1700

***This option is not currently available after hours if your visit was at Norton Community Hospital, Johnston Memorial Hospital, Smyth County Community Hospital, or for Mountain States Medical Group. ***

Billing Inquiry Address:

Mountain States Health Alliance
Patient Billing Office
400 N. State of Franklin Road
Johnson City, TN 37604

Payment Address:

Mountain States Health Alliance
Patient Billing Office
400 N. State of Franklin Road
Johnson City, TN 37604

Or by: On-line Form