The Staff at Mountain States Health Alliance Patient Billing work from Monday thru Friday 8:00am to 4:30pm EST answering your questions and concerns.
You can contact staff through:
Pay by Phone
24 hours a day, 7 days a week via our Interactive Voice Response System (IVR)
(877) 281-5665 or (423) 431-1700
***This option is not currently available after hours if your visit was at Norton Community Hospital, Johnston Memorial Hospital, Smyth County Community Hospital, or for Mountain States Medical Group. ***
Billing Inquiry Address:
Mountain States Health Alliance
Patient Billing Office
400 N. State of Franklin Road
Johnson City, TN 37604
Payment Address:
Mountain States Health Alliance
Patient Billing Office
400 N. State of Franklin Road
Johnson City, TN 37604
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