chest pain center nurse and patient

The Chest Pain Center Family and
Visitor Information

Thank you for allowing us to provide cardiac care for your loved one. Johnson City Medical Center has the dedicated team members, including nurses, physicians, and chaplains, to support you and your loved one as we passionately pursue the healing of the mind, body and spirit. We welcome you to the hospital dedicated to caring for your loved one's heart; we are the region's first Accredited Chest Pain Center and a Top 100 Heart Hospital. To help you better understand what to expect during your stay with us, we have provided the following information:
  • The Chest Pain Center is a 23-hour observation unit located on the lower level of JCMC. It is our goal to give your cardiac testing first priority; however, some testing may require a longer stay.
  • As a patient in an Accredited Chest Pain Center, you and your loved one can have confidence in a cardiovascular team dedicated to service excellence through innovative ideas, technology and the highest national standard of quality care for every chest  pain patient.
  • Every effort is made to ensure procedures are completed on schedule; however, please be aware that the stress lab may have patients come from the emergency department or outlying areas. We are unable to predict delays or the time frame needed to complete your loved one's care.
  • Initially, we will be doing EKGs and blood work every three hours to allow us to gather baseline data and watch for any changes.
  • Your loved one should not eat or drink before  the procedure.
  • We have a selection of soups, sandwiches, fruits and snacks for when your loved one returns to the floor after testing has been completed.
  • It is important that the patient remain on the cardiac monitor during observation. If a need arises requiring the monitor to be removed, please call for a team member for assistance.
  • Your loved one will be off the unit for several hours during testing. All family members are welcome to wait in the patient's room, or in the Cardiovascular Waiting Area located just beside the Chest Pain Center.
  • You may see a physician only once or twice. You will be provided paper and a pencil to write down any questions or concerns you wish to share with the doctor. A cardiologist will be consulted only if the admitting physician feels it is necessary.
  • We may not be able to provide a definitive diagnosis for your loved one at discharge, but we can assure you that the situation is not a cardiac emergency; it is imperative that the patient follow up with a primary care physician after discharge.
    Chest Pain Center team members recognize that family/visitor participation and involvement is an important part of patient care. In order to provide comfort, privacy and safety to all patients, please be aware of the need for a quiet and stress-free environment.
  • In order to provide an environment where the best possible outcome for our patients can be achieved, visitation may be allowed less frequently based on patient condition or procedures being performed here. If you are asked to step out of the unit, you will be allowed to come back in as soon  as possible.
  • For your convenience, there are computers in the Family Media Room and a Children's Play Area located in the Cardiovascular Waiting Area.
  • Families have the choice of eating in the Allspice Café (on the first floor), or Einstein Bros. Bagels, with two locations. One is on the LL (Lower Level) of the hospital, and is open Monday-Friday, 8 a.m. to noon. The other is in the main lobby on the first floor and is open Monday-Friday, 6 a.m. to 7 p.m. and Saturday, 8 a.m. to noon. Cash and debit cards are accepted. Please limit food to designated areas.
  • Please do not hesitate to let any team member know if you have additional questions and concerns or need further assistance during your stay.
  • If you wish to speak with a member of our management team, please call Shannon Harr, Administrative Secretary, at 423-431-6619.
  • Please keep in mind that smoking is not allowed in the facility and patients should not leave the unit to smoke. This could interfere with the cardiac testing, or patients may miss a visit from their physician.