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About Hospice Eligibility Hospice Services Hospice FAQs Locations/Contact Information

Hospice care is available for all age groups .... and is not only for cancer patients!

While all hospice providers offer the same core services, each offers a different approach to care delivery.  Medical Center Hospice will work with each patient and his or her family to create a unique plan of care for the patient.

Hospice treats the person, not the disease.  We focus on care, not cure.

Hospice considers the entire family not just the patient.  Patients and families are included in the decision-making process.  Hospice emphasizes quality of life rather than length of life.  Hospice neither hastens nor postpones death.

Hospice offers pain and symptoms control enabling the patient to live as fully and comfortably as possible.

How Do We Care for Hospice Patient?

  • We focus on helping you live your life as fully as possible by caring for your individual needs. Our service is expressly tailored to your needs and wants.
  • We bring our care to you-in your home, a long-term care facility, assisted living or a hospital when shortterm inpatient care is needed.
  • We send a team of experienced and specially trained professionals to you, whose focus is to help both you and your family physically, emotionally, spiritually and practically.
  • We consult with your physician and use our experience to manage any pain and symptoms you may experience.
  • We include your family or whomever you have chosen to be involved and support them through your illness.
  • We are just a phone call away, 24 hours a day, 7 days a week if problems arise.

 

 Who Pays for Hospice Care?

Funding comes from Medicare, Medicaid, TennCare and most private insurances. No one with a life-limiting illness is turned away because of inability to pay.

 

Your Hospice Team:

  • You are the leader of our team. Our care is individualized by you.
  • Your physician participates in planning for your care and remains actively involved.
  • Our medical directors are involved in planning for treatment.
  • Nurses make visits to you as needed to provide care, use their special training to manage symptoms, and teach your family and caregivers how to best care for your needs.
  • Nursing assistants are there to help with personal care and activities of daily living.
  • Social workers provide companionship, counseling and links to other community services you may need.
  • Spiritual counselors can help through providing spiritual support and links to your own community of faith.
  • Volunteers are specially trained to provide respite, companionship and assistance with leisure activities.
  • Physical therapists, dietitians and other complementary therapists are available to meet special needs as they may arise.
  • Pharmacists ensure the best possible pain and symptom management.
  • Bereavement counselors provide grief support to families and anyone in the community who has experienced a loss.

 

We accept all patients meeting our admission criteria.  No patient is refused care due to lack of financial means to pay for services.  Prior to, or on admission, your guardian, caregiver or family member will be informed of all charges for services provided and methods of payment.

When you receive Hospice services, we will bill your insurance company.  In most cases, your insurance company will pay Hospice directly; however, not all insurance plans provide full coverage for Hospice care and some Hospice services may not be covered under your plan.  We receive our reimbursement form Medicare, Medicaid, TennCare, private health insurance and private pay for services.  We also receive money from donations and fund raising.

 
Not all hospice programs are equal in service or in expertise. Mountain States Hospice has a long history of providing care to patients and families. Mountain States Hospice gives back to the community by sponsoring an annual grief camp for children and various end-of-life care forums. We are one of a few accredited hospice programs in the area. We are able to offer inpatient and respite care at Mountain States Health Alliance facilities in our service area. We are a nonprofit, community-based program.

In Tennessee, Mountain States Hospice is accredited by CHAP (Community Health Accreditation Program).

In Virginia, Mountain States Hospice is accredited by The Joint Commission.

Serving the people of Northeast Tennessee and Southwest Virginia

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