One Call Does It All – Flight Operations will handle
every aspect of your patient transfer.

When you have a referral or emergency admission, call Flight Operations 24 hours a day, 7 days a week.


Our team of flight coordinators has been specially trained to ease the transfer of critically ill or injured patients.  All coordinators are licensed Emergency Medical Technicians in Tennessee with a minimum of 2-3 years experience.  They have had advanced training in map reading, aeronautical chart interpretation, basic navigation, flight planning, weather tracking, radio operations and flight following.  They are a National Association of Air Medical Communication Specialist (NAACS) and certified for the Incident Command System (ICS).  Along with these certifications, this highly trained team is aided by their proficiency in the use of the latest innovations of computer aviation assistance.

DeLorme street atlas enables them to convert street addresses and intersections into coordinates for the aircrafts Global Positioning System.  Once in flight the crew can fly assured that Flight Operations is monitoring their position via Skytrac.  Skytrac gives the position of the aircraft as it is in flight, with a minute by minute update.  With the ever changing weather patterns in this region Flight Operations must constantly monitor Meteorlogix weather tracker to ensure the flight crew and patients’ safety during transfer.  When these skills and technology are combined the team of Wings Air Rescue is able to operate more safely and efficiently.

Regional Medical Communication Center

Recently Flight Operations was designated by the state of Tennessee as this region’s Regional Medical Communication Center (RMCC). Their responsibilities include:
  • Coordinating radio communications between ambulances and receiving hospitals and adjacent regional centers.
  • Coordinating emergency medical consultation services for hospitals and ambulance services.
  • Monitoring the status and availability of hospitals and special services throughout the region.
  • Conducting routine communications checks and systems tests with region providers
  • Assigning MED channels to ambulances inbound to hospitals and ensure interference free communication to the receiving facility.
  • Serving as a coordination point in situations requiring added EMS resources, over those locally available.